Frequently Asked Questions

🫧 Who will be entering my household?

We provide cleaning services throughout the local city and nearby suburbs.

🫧 Is RC Reliable Cleaner’s open on holidays?

The legal holidays of: Memorial Day, Labor Day, Independence Day, Thanksgiving, Christmas, and New Year’s Day, are days we are not open. Should your scheduled clean fall on a holiday mentioned above, please give us a call well in advance should you wish to establish a substitute cleaning day.

🫧 How do I schedule a cleaning appointment?

Simply call or email us with your preferred date and time, and we’ll confirm your booking promptly.

🫧 Are your cleaners insured?

Yes, all our staff are fully insured for your peace of mind.

🫧 How do I prepare for cleaning service ?

We accept cash, credit cards, and electronic payments for your convenience.

Absolutely, we try to assign the same cleaner to your home or office whenever possible.

No, it is not needed for you to be home during your scheduled house cleaning! we will need access to your home at the scheduled time frame. Some options: 1. Secure a key with RC Reliable Cleaner’s (only manger as access). 2. Provide a garage code 3. Acquire a lockbox and provide with lockbox code

🫧 Can I request the same cleaner each time?

🫧 What payment methods do you accept?

If your home is equipped with a security system, please ensure that it is turned off on the day of your scheduled clean. You may also provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. However, FHC will not be responsible for alarms set off by mistake, or charges associated with a false alarm. RC Reliable Cleaner’s doesn’t expect you to do any cleaning prior to your cleaning! However, some straightening and picking up is helpful for our teams to do a more thorough job of cleaning. Also, be sure to leave linens out on the beds that you would like changed and leave your payment on the kitchen counter..

A team of two cleaning associates is assigned to your home and not changed unless unforeseen circumstances such as getting sickness happens. For our commercial friends, a team can range from 2 – 4 cleaning associates depending on the size of the office!

General Questions

🫧 How can I get a quote?

Simply request a quote to book a cleaning and as you provide information about your house and schedule, we will reach out to you within 24 hours.

🫧 Do I have to be home to get my cleaning service?

If you have any pets, please clean up after them. For safety and hygienic reasons our team is not allowed to clean flea infested homes or pick up animal excrement. Due to plants requiring individual delicate care, we are not able to maintain them.

🫧 Does RC Reliable Cleaner’s of my pets and plants?

We certainly guarantee If you are not completely satisfied with your home cleaning, please contact our office within 24 business hours to schedule a follow-up appointment. Our service guarantee means our team members will re-clean the areas of concern at no additional charge.

Many of our clients have specific questions about our professional maid services. Here are just a few of the frequently asked questions you may ask about RC Reliable Cleaner’s

🫧 What areas do you serve?

🫧 What happens if I am not happy with RC Reliable Cleaner’s?

Cleaning FAQs

Answers to your common questions about our residential and commercial cleaning services

Contact Us

Have questions? Reach out and we’ll help with your cleaning needs.